Clarity and the 12 Sins of Poorly Defined Outcomes

It is still not enough for language to have clarity and content... it must also have a goal and an imperative. Otherwise from language we descend to chatter, from chatter to babble and from babble to confusion. - Rene Daumal

At some point, a flash of sustained clarity reveals the difference between what someone would have you believe is true, and what you know from the depths of your own heart to the peaks of your soul to be true. What happens after that is up to you. – Aberjhani

A couple of weeks ago, in the middle of some intense frustration over some  business intentions that have refused to cross the finish line no matter how much nudging and force was applied, I stepped away from social media.

I put my 25 million connections across different platforms on hold, exchanging the useful and the useless (read: mundane or inane) chatter for quiet and replacing the incessant online chatting with people I’ve never met with more high-quality, in-person time.  An observation I made to CBC Sunday Edition regarding this was read (in part) on their show last week.  It is at 43:43 of hour 1 and was in response to this interesting piece - The anti-democratic reign of Facebook, Apple, Google and Amazon.

I also went on a diet from mainstream media.  With President Trump dominating most conversation channels any, I didn’t think I would be missing much.

And in the blessed quiet that ensued, I applied a technique not often used in my industry to explore the delays plaguing my project.

As an uber-left-brained, ultra Type A personality, it is sometimes difficult for me to get the analytical side of my brain to just shut up, stop analyzing everything around it and allow the creative right side of my brain to have a go at something that intense logic alone can’t figure out.

Using a process that borrows from techniques that artists use to maximize their potential, I set about exploring the dilemma that plagued my teams.

The process goes like this, utilizing key strengths of each side of the brain in a structured, strategic way:

1. First Insight - Back away from deep analysis of the problem and explore key insights with the right side of the brain (non problem-solving mode), allowing the brain to wander “aimlessly” around the problem.
2. Saturation - Overload the left side of the brain with the background data, context, rules, constraints and other things associated with the issue but but do not try to solve the problem.
3. Incubation - Wander away from the problem and work on anything BUT the problem, allowing the right side of the brain to creatively wander through the space, unimpeded by the analytical, logical side of the brain that insists it has the solution (an assertion unproven to this point).
4. Illumination – AHA moments arrive suddenly and out of nowhere as the issue that has been bothering you suddenly has solutions presented from the creative side of the brain.
5. Verification – Bring the left side of the brain back into play and verify that the AHA solution is appropriate, relevant, viable and actionable and use the left side of the brain to create a new strategy, guided by the creativity from the right side of the brain.

For a deeper explanation of how this process works, I recommend Drawing on the Right Side of the Brain: The Definitive, 4th Edition.

In the clarity and grey-matter wandering that ensued, I came up with 12 sins regarding outcomes that were being committed by all parties involved in my current project and armed with the list, I presented them to inside and outside teams this morning.

Here are the 12 sins – how many are you or your organization(s) guilty of?

1. Unknown Outcomes – they have been defined but for a variety of reasons, are unknown to some key individuals or have been forgotten by them.
2. Hidden / Obfuscated Outcomes – an outcome important to one or more people has been intentionally hidden from some people for reasons that benefit the owners of those outcomes.
3. Poorly Defined Outcomes – almost better than having no outcomes but potentially also more dangerous than having no defined outcomes as they are missing key elements of evidenced-based assumptions, specific measurable components and date-sensitive completion targets.
4. Undefined Outcomes – some people didn’t even bother to define them for their team(s).
5. Conflicting Outcomes – outcomes from different individuals / teams are running at odds with each other because of execution or interpretation.
6. Competing Outcomes – poor prioritization or focus has allowed outcomes to compete within the brains of a single person or team.
7. Fluid Outcomes – outcomes that constantly change based on observation, perspective and the current weather forecast
8. Rigid Outcomes – outcomes that should be redefined when data, context and situation call for an intelligent adjustment but people get locked on course, even if they are heading for an open pit.
9. Immeasurable Outcomes – outcomes based on fuzzy things, emotions or feelings instead of being evidenced-based.
10. Passive Outcomes – from the “I hope this happens / works” camp even when the data screams otherwise (if there is any data at all).
11. Aggressive Outcomes – the steam roller approach, ignoring the negative impact on people, organizations and anyone / anything else touched by the results of such outcomes.
12. Timid Outcomes – leaving important things on the table, unexplored and unleveraged, because a lack of assertiveness, confidence or information.

In my early morning presentations this morning, I could have hammered and insulted everyone involved by actually pointing out who was guilty of one or more of these sins (myself included).

But great teams don’t need to be lectured – they know how to solve their own problems once they are pointed out.  The book Are Your Lights On?: How to Figure Out What the Problem Really Is, written over 20 years ago but still relevant, has some useful information on how to encourage intelligent people to solve their own problems.

Having set my team back on course towards a successful completion of the tasks at hand, I took a look at what is trending on mainstream and social media this morning based on social media’s “what’s trending” links.

Let’s see … in the midst of the Harvey Weinstein debacle, I see that Ellen DeGeneres lit up social media with this item.

@TheEllenShow: Happy birthday, @KatyPerry! It’s time to bring out the big balloons!

Sure it’s only in jest and we are hypersensitive about everything these days.  However, if a privileged Caucasian male (a certain President comes to mind) said this, Twitter would burn to the ground in indignation.

Consistency and fairness are important when we are addressing issues in our world, are they not?

Meanwhile, HBO severed ties with Mark Halperin over his own indiscretions and yet defended a comedy that they ran a few years ago that showed a child drinking from a penis-shaped water bottle. 

Apologies for the offensive picture but it is offered to make a point.

I also explored this in the post Duck Dynasty, Phil Robertson and Ignorance Run Rampant.

I see also that Hillary’s “The Election Was Stolen from Me” tour continues to trend highly and is either a form of therapy for her  (Hillary Clinton’s Book Tour Is a Dose of Much-Needed Therapy for Her Fans) or a source of anger (Fear and loathing on Hillary Clinton's grievance tour).

And finally, I see that the US Intelligence community continues to control the nation as President Trump acquiesces and allows certain JFK assassination reports to remain classified.

Not to be outdone, President Trump continues to stoke fears in many that we are all about to be wiped out in a mushroom cloud.  Whether that cloud is nuclear or ego-based is still being debated.

On the social media side, I see a lot of conspiracy rants and an invitation to determine what my porn star name would be or if an algorithm can guess my age based on my song interests.

There are many useful and important conversations happening in social media but items similar to the ones shown above are the things being fed to many people who consume what is put in front of them rather than choosing to selectively digest that which improves their lives and the lives of others.

It’s too bad that irrelevant and nonsensical drivel drown important things out and that such noise prevents many people from seeing clarity in their own personal or professional situations.

It would be entertaining to reexamine measurable outcomes of society-at-large as it pertains to social and mainstream media, politicians, business and the like.

I would but I have accepted the caveat that such analysis will unlikely move the masses who prefer to deflect attention away from their own worries, laziness, ignorance, apathy or sense of inadequacy (the latter often being untrue or unwarranted) by filling their mind with such distractions.

The Bottom Line

Clarity matters and often to obtain it, we need to create a gap between ourselves and the noise that prevents us from acquiring it.  Unfortunately, too many people are afraid of quiet, solitude and the chatter within their minds.

That’s too bad, because many people have great things aching to be revealed that could make a tremendous, positive difference on this planet.

Measurable outcomes matter and those who refuse to define and communicate them appropriately often bore and irritate others who get tired of hearing them moan about results desired but not assertively, appropriately created.

Consistency in addressing our world problems matters – we can’t be offended by what people say or do if we say or do similar things, somehow holding people to a higher standard that we refuse to hold ourselves to.

And what we fill our brain with matters in regards to the results we create for ourselves and others.

What do you fill your brain with?

I wonder if your answer and your actions express the same thing.

Does it even matter?

In service and servanthood – create a great day because merely having one is too passive an experience.

Harry

Vladimir Putin: The Useful Puppet

The hardest part about playing chicken is knowing when to flinch. - Scott Glenn as Captain Bart Mancuso - The Hunt For Red October

The #1206 “fiction” series continues …

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In a well-lit, expansive boardroom, a group of agitated men and women argued around the boardroom table in the JFK Conference Room.  The meeting facilitator standing at the head of the table pleaded for order.  This was not an uncommon sight in this room these days, a room better known to the outside world as the White House Situation Room.

“Can we have one conversation here?”, the facilitator yelled above the din.

He waited patiently for about a minute as people gradually returned to their seats before clearing his throat and beginning to speak.

“Thank you”, he said. 

Turning towards the large screen behind him, he pointed to the presentation displayed before them.  “Now as you can see”, he continued, “In our effort to distract the people from the reality that we are unable to solve our education, healthcare, law enforcement, military and infrastructure needs, we have pretty much exhausted the list of deflections.”

He paused and then continued.

“The Black Lives Matter movement was useful but turned more violent than we anticipated”, he said, “The promotion of gender equality was useful but we allowed it to get too complicated to be useful.  I mean, who in the hell thought of 31 allowable genders for a driver’s licence in New York City?  Our leverage of folks in Hollywood has produced a backlash claiming hypocrisy since many of the people we have tapped to step up for us have become mired in their own personal shit about their own demons and indefensible positions.”

He advanced to the next slide in his presentation.  It showed lyrics from a Beyoncé song and photos of Miley Cyrus.

“Can you lick my skittles, that's the sweetest in the middle, pink that's the flavor, solve the riddle”, he read. “These are lyrics by someone the First Lady is calling a role model for young women?”, he asked.

“And this picture of Cyrus at a concert riding a giant ….”, he paused again and shook his head.

He advanced to the next slide.

“And this stuff about Trump”, he said, “It seemed effective at first but his band of dedicated idiots seem unswayable.  Even leveraging storms and telling people that this one is the one that will kill all their families and make parts of the country uninhabitable didn’t frighten too many people.  Running political commercials on the weather channels as people were trying to get updates probably didn’t help us either.”

“Anyway”, he said, “This stuff with Putin had better be working.  We need something to take people’s mind off of our lack of effectiveness.  Putin’s a hot head and it shouldn’t be that difficult to get him riled up and rattling the war sabres.  The key that I must stress to you is that while we publicly threaten to bomb places like Iran and Aleppo, we must constantly keep in contract with the Kremlin to assure them there is no real threat.  That way the people fear a war is imminent while it really isn’t.  Fear and anger, my friends, is the way to manipulate people the best.”

A voice from the back of the room spoke up.

“And where does this take us?”, she asked.

“Excellent question”, replied the facilitator, “It provides us with two useful options.  Either we get Hillary elected to the White House as planned or things go off the rails with Trump and we use Putin’s war cries to justify the invocation of Executive Directive 51 and we retain power.  For those of you not familiar with the directive, here is the brief summary.”

He advanced the presentation to the next slide and waited for the participants to read it.  It read:

The Presidential Directive defines the power to execute procedures for continuity of the federal government in the event of a catastrophic emergency. Such an emergency is construed as any incident, regardless of location, that results in extraordinary levels of mass casualties, damage, or disruption severely affecting the U.S. population, infrastructure, environment, economy, or government functions. 

The Directive gives full executive, judicial and legislative power to the President of the United States, with full control over food, water, energy distribution, transportation and communication mechanisms in the country, including the Internet.  It also provides for the dissolution of Congress and the Senate if required as well as the waiving of any elections until such time as the President believes the nation to be safe.

After waiting for a minute or so, the facilitator broke the silence.

“Fully legal as defined under the law”, he said, smiling, “We just need our puppet in the Kremlin to play along.”

“But aren’t tensions between us and the Russians getting extraordinarily high?”, the same voice asked from the back of the room.

“Absolutely”, the facilitator replied, “But we need to take Russia to the very edge to make ED 51 look like the only legitimate option.  We’ve played chicken many times in the past and it always works.”

He started to speak again when the phone in the middle of the conference room table rang, interrupting him.

The facilitator nodded to someone sitting closer to the phone and the person pressed the speakerphone button.

The entire room listened quietly as the voice on the other end of the phone, in a quick, breathless, nervous voice, explained how an accident had occurred and the Volgodonsk, a Russian warship deployed off the coast of Yemen, had just been sunk by a nuclear-tipped Tomahawk missile.

“How did this happen?”, asked the facilitator as the color drained away from his face.

“We don’t know”, replied the voice on the phone, “Some idiot over there made a mistake on our side and let it fly.  There’s almost too much chatter to keep up with what’s happening.”

The voice paused for a moment.  “I gotta go”, it said, “There’s too much going on here.  Someone will call you when we have more information.”

The phone line was cut and the person next to the phone turned it off.  The room buzzed with nervous tension as multiple conversations exploded simultaneously.

“People, people”, the facilitator yelled once more, “Please, may we have one meeting at a time here?  This is probably a minor incident.  Cooler heads will prevail.”

He was still trying to get control of the meeting when one of the Presidential aides burst into the room.

He bent over and put his hands on his knees to catch his breath.

“The President …….. taken to PEOC”, he said in broken sentences, “Bogies approaching over the pole ….. more on Atlantic and Pacific coasts ……”

A thousand questions for the aide came from all directions.

He didn’t have much time to answer.

It didn’t matter anyway.

To be continued.

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© 2016 – Harry Tucker – All Rights Reserved

Background

The PEOC, or Presidential Emergency Operations Center, is one of many bunkers where the President can go in times of emergency.  While it is not the ideal location, it is the best one if you have less than two minutes before a catastrophic event.

Executive Directive 51 is real and perfectly legal.  It would be politically unpopular but desperate times call for desperate measures from desperate people.

People who say that there are too many checks and balances in place that would prevent an accidental launch of a missile should recall what happened with the USS Vincenees when it shot down an Iranian commercial jet liner.

The other stuff is conjecture.  As a long-time Wall Street strategy guy, I and people I work with know that anger and fear are the most powerful tools available.  Feel-good moments can inspire others but if you want someone to act quickly without thinking, it is best to make them feel afraid or angry.  Both emotions cloud logical thinking and people will do things against their better judgement and character as long as others don’t give them time to stop and think rationally. 

As for distractions and deflections used by politicians, ask almost any politician any difficult question, even repeatedly and notice how the question is answered …. and is not.  The intention is that you will eventually give up and walk away. “Mission accomplished”, thinks the politician when this happens.

By the way, there is an interesting treatment of this subject in the 1984 movie “Countdown to Looking Glass” where things go from routine to out of control very quickly.  Thirty two years later, it is still an interesting, relevant and disturbing movie.

I’m not a pessimist.  I’m an optimistic realist, who believes that a better world is within our grasp only when we acknowledge the difficulties and imperfections around us.  We must neutralize difficulty in order to realize a better world that we are capable of creating.

As a strategy guy, it is my role to identify all plausible scenarios, including the unlikely, the unpopular, the unsavory and the unpalatable.

Risk mitigation requires people to understand all the risks, otherwise it is often the risk ignored, played down or hidden that proves to be the problematic one in the end.

We need to call out the people who put us at risk and hold them accountable for if such risk becomes reality, we die and they live.

I don’t think that’s a fair exchange.

What do you think?

You may now return to worrying about what color your next iPhone or Android phone will be or what the latest memes are on Facebook.

That is all that matters, after all.

Isn’t it?

Series Origin

This series, a departure from my usual musings, is inspired as a result of conversations with former senior advisors to multiple Presidents of the United States, senior officers in the US Military and other interesting folks as well as my own professional background as a Wall St. / Fortune 25 strategy advisor and large-scale technology architect.

While this musing is just “fiction” (note the quotes) and a departure from my musings on technology, strategy, politics and society, as a strategy guy, I do everything for a reason and with a measurable outcome in mind. :-)

This “fictional” musing is a continuation of the #1206 series noted here.

How Easily Distracted Are You?

You can always find a distraction if you're looking for one. - Tom Kite

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And no …. I’m not having a seizure and my keyboard is not broken.  If you don’t understand it, it’s not meant for you. :-)  I threw in the punctuation marks to make it easier for those who are playing along.

If you are looking for my normal work, my most recent blog is here - This Time It’s Different - The Crippling Effect of the Internal Narrative.

In service and servanthood,

Harry