Customer Appreciation – A Gift That Makes a Difference

I was blessed today to have an opportunity to meet up with a high school friend of mine that I have not seen in 28 years.  It wasn’t a typical “long time, no see” meeting.  Christopher and I immediately got into a passionate conversation around a number of things, including what people do for others and how making a difference to those in need is a critical responsibility we all share.

I blogged about about the subject of doing the right thing for others back in February of 2008.  You can find it here if you haven’t read it before - http://harrytucker.blogspot.com/2009/02/what-matters.html.

As we talked, Christopher happened to mention how he thanks his customers.  He expressed an idea that seemed so brilliant to me that I simply had to share it.

Many of us have received the classic corporate gifts – the pretty crystal paperweight, the nice pen set, the corporate t-shirt, etc.

My better half recently pointed to a box that contains an estimated 150 corporate t-shirts that I don’t wear anymore and that I keep promising to “take care of”.

How many of us have received those nice little trinkets that ended up in a box, are given to our kids or are passed off to family and friends because we simply have too much of this stuff already.

Think of the impact on the environment to produce all of this stuff that we don’t really need or have too much of.  In the end, is it a gift that touches the heart or something that clutters an already cluttered life?

Do we really need more clutter?

Christopher has a different approach. 

He buys goats for his customers.

Now you are probably thinking “If I don’t have space for a t-shirt, what am I going to do with a goat?”

In fact, what he does is he buys goats via organizations like Plan Canada (formerly known as Foster Parent’s Plan).  These goats are delivered to needy people in developing countries and are one of many ways to give a sustainable gift to someone who needs it.

Rather than buy more “stuff” that not only doesn’t add to our life but in fact, adds more junk to an already overloaded ecosphere, he buys something that provides long-term sustainable assistance to someone in need.

One day, a client asked him “how do you know the people in need actually receive the goats you buy”.  Christopher was struck by this question and decided to find out for himself what happens when one buys a goat.

He went on a quest to ascertain if buying a goat actually results in someone receiving a goat.  He documented the journey in a movie titled “Where’s My Goat?”.

I invite you to explore Christopher’s journey here.  Click on the link for ‘Where’s My Goat?” and then select the “Watch Trailer” link.  As you watch it, think of your own way of expressing gratitude in a way that produces a positive, life-changing result for someone instead of creating more trash on the planet.

Maybe instead of buying a trinket that will get tossed into the garbage, thereby producing no positive impact on others, you might consider buying a goat for someone as Christopher does.

Perhaps your favorite way will be to help someone in need through great organizations like Samaritan’s Purse.

For some, the preferred method might be to sponsor a child through the work of World Vision.

Maybe clean water is important to you and you prefer to work with groups such as Water Missions International, a group of passionate people who specialize in providing sustainable water systems in developing countries.

Perhaps there is some other organization that you prefer to work with as you give a gift to someone else.

However you choose to express gratitude, think about ways to do it such that you feel great about it, the recipient feels appreciated and you make a REAL impact on someone who could use a helping hand. 

Not only that, when you express gratitude in this way, the Earth will thank you as well.  :-)

Doesn’t that make more sense and sound like a lot more fun than giving away another paperweight?

Let your creativity soar – whatever you come up with will be gratefully received and you will have made a REAL difference.

Now if you will excuse me, I need to figure out what to do with 150 corporate t-shirts.

Yours in service and servanthood.

Harry

Creating A Different Kind of Noise

What a cacophony we are bombarded with these days:

• increasing issues regarding global warming
• terrorism
• the Iraq war
• the war in Afghanistan
• coming soon according to some – the war against Pakistan or some other nation that displeases us
• an energy crisis
• a health crisis
• a financial crisis
• a public wave of murder / suicides related to the financial crisis
• swine flu (just when you thought you had reached your saturation point of bad news)
• a level of political correctness so powerful that we can’s say anything that might offend anybody (which means we can say very little)
• a level of political bullying, such that if you voice specific opinions on certain subjects, you are immediately publically vilified (meanwhile we say – it’s a good thing we aren’t as ignorant to the opinions of others as they were in the 15th century).
• an increased sense of paranoia that something or someone is ready to kill us at any moment unless we relinquish our freedom in exchange for security.  Interestingly enough, the people we are relinquishing our freedom to are the people who tell us we are in trouble.
• a litany of misinformation, including the soldiers of Abu Ghraib  prison who were punished as rogues that violated the human rights of Iraqis when we now discover they were acting under orders from the top of the US administration.

Is it any wonder that our minds don’t melt from an overload of such negative information?

I think they have melted somewhat – we just haven’t figured it out yet.  Some people suggest that our minds have melted so badly that we have lost the ability to self diagnose or that we have correctly diagnosed the issues but we are too tired or afraid to do anything.

I don’t believe this to be true – I believe that our passion burns hot and deep.  Many of us just need a little help bringing this burning desire to the surface.

When I write blogs or articles that reference the need to assert our passion more, to love others more, to follow our faith more (however we define it) and to make a greater difference in the world, hundreds of people privately applaud me but most are afraid to do so in public. 

They fear repercussions from family, friends and co-workers.  Some are politicians more focused on being re-elected than doing what they know is the right thing.  As one friend noted – '”Do you realize that your thoughts are needed but not welcome in the circles of authority?”.

How unfortunate.

In a part of the world founded on encouraging an exchange of thoughts (without necessarily having to agree with them), incubating a belief in the “American Dream” (or the Canadian equivalent), being passionate about the things important to us, holding civil and corporate leaders to specific standards of morals and values, and championing rights and freedoms important to our ancestors, it seems to me that we are losing the strength or interest to assert our beliefs, our passions and most importantly, our voice. 

Some of us have become intimidated to the point where many of us (not all, thankfully) fear for our reputation if we publically follow our heart.  Meanwhile, our spirits may feel crushed by the constant bombardment of bad news and we are caught in an internal tug of war, knowing what needs to be done but being afraid to do it.

Sometimes it is difficult to see that in this onslaught of bad news there are passionate people out there making a difference in the areas where we need it most – empowering us to effect positive change for our environment, promoting the health and wellness of people around the planet, building peace within humanity and strengthening the ecological / economical future of our planet.

We should be grateful for these people.

We should find a group that aligns with what we hold to be important for ourselves and our families and join that group.

Groups like Canada’s World, World Vision, Samaritan’s Purse, Oxfam, the Clinton Foundation and others are leading the way to making a difference.

If you don’t know who to speak to, reach out to someone like me – people like me love to connect passionate people with other passionate people.

If you don’t like these organizations, don’t complain about them.  Use your energy to help them improve their offering and execution.  If you feel that you caught in a trap of excessive complaining without action, reach out to this group, A Complaint Free World.  They’ll help you get back on track.

If existing groups still don’t work for you, create a new group that makes a difference.

Whatever you do, find a way to help contribute to the needs of the world.  Don’t wait – many of the challenges on this planet are accelerating and need to be addressed sooner rather than later.

Let’s create a different kind of noise – one built around making a difference instead of focusing on how things are allegedly falling apart.  It would be great if our actions spoke so loudly, that we would not be able to hear each other speak.

Many famous writers and philosophers over the years, going back to biblical times, note that we create what we focus on.

So let’s stop focusing on the end of times and instead, focus on a world filled with people aspiring to make a difference for others.

As the great Louis B. Armstrong sang in “What a Wonderful World”:

The colors of a rainbow.....so pretty ..in the sky
Are also on the faces.....of people ..going by
I see friends shaking hands.....sayin’.. how do you do
They’re really sayin’......i love you.

I hear babies cry...... I watch them grow
They’ll learn much more.....than Ill never know
And I think to myself .....what a wonderful world

It is indeed a wonderful world.

If we really love our children and our children’s children, we’ll keep it that way.

For those who follow sports, it’s like being up three games to nothing in a best of seven series.

It’s ours to win or lose.

What side do you prefer to be on?

Yours in service and servanthood.

Harry